Thank you for shopping at prepadomovile.com. This Refund and Return Policy outlines the terms and conditions related to refunds and returns for your purchases.
Due to the nature of prepaid mobile products, we generally do not accept returns. However, exceptions may be made on a case-by-case basis. If you have an issue with your purchase, please contact us within [number] days of receiving your order to discuss your concerns.
To be eligible for a possible return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. These include:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via the contact form available on our website.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us via the contact form available on our website.
The following items are non-refundable:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Orders can only be cancelled if they have not yet been processed. Once an order has been processed and the SIM card or data plan has been activated, it cannot be cancelled.
To request a cancellation, please contact us immediately via the contact form available on our website.
If you have any questions about our Refund and Return Policy, please contact us via the contact form available on our website.
