Thank you for shopping at prepadomovile.com. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your orders.
We currently offer shipping within Chile only. We do not ship to international locations at this time. Please check back periodically for updates on our shipping locations.
We offer the following shipping methods:
Delivery times are estimates and may vary depending on the destination, weather conditions, and other unforeseen circumstances. We are not responsible for delays caused by the shipping carrier.
Shipping costs are calculated based on the weight of your order and the shipping method selected. You can view the shipping costs at checkout before placing your order.
We may offer free shipping promotions from time to time. Please check our website or sign up for our email newsletter to stay informed about these promotions.
Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
You will receive a shipping confirmation email with tracking information once your order has been shipped.
If you experience any issues with your delivery, such as a lost or damaged package, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
If your package is lost, we will either reship your order or issue a refund, depending on your preference and product availability.
If your package is damaged, please provide us with photos of the damaged package and items. We will file a claim with the shipping carrier and either reship your order or issue a refund.
It is your responsibility to provide us with the correct shipping address. We are not responsible for orders that are delivered to an incorrect address due to your error.
If you provide us with an incorrect shipping address, please contact us as soon as possible. We may be able to update the address before your order is shipped. However, if your order has already been shipped, we cannot guarantee that we will be able to correct the address.
If your order is returned to us due to an incorrect shipping address, you will be responsible for paying the additional shipping costs to have the order reshipped to the correct address.
If you have any questions about our Shipping Policy, please contact us via the contact form available on our website.
